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Front Desk Lady Hires A New Team Member
We recently added a new team member to our practice. It has been a bittersweet experience. The entire team was sad to see the previous team member leave, but we understood that this was an...
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Cleaning Up the Waiting Room
Happy Tuesday everyone! As we discussed last week, it’s August and that means it is time to head back to the classroom. Most teacher’s have been to their rooms to clean, paint and decorate as needed...
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Time Management in the Dental Schedule
Time management can really make or break any office. If the front office team isn’t performing their tasks as they should the whole office suffers. This is especially true when it comes to...
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First Impressions with the Front Desk Lady
Welcome Front Desk Lady Fans! Today I have a special treat for you! I was recently interviewed by Dr. Wes Blakeslee for the Academy of General Dentistry (AGD) Podcast series, and they have...
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The Front Desk Lady Can Fix That!
Looking at this picture brings a smile to my face. I know that many of my fellow office managers can relate too. There is not a problem out there that we do not try to fix. We may not always...
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3 Ways to Consistently “WOW” Your Patients at the Front Desk
How would you like to give your patients the BEST experience every time they call or visit your practice? Sound wonderful but unrealistic? It isn’t, I promise. We can consistently make each...
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Ignite Your Team’s Potential, It Starts with A FLAME!
http://www.youtube.com/watch?v=NA-JRj84yec It’s 2014! Are you ready to Ignite your team’s potential? I’ve got the FLAME to get you started! Click on the link above to watch January’s video blog....
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Be Different, Say Yes!
The telephone is ringing. Sally Sharp is at the front desk eager and ready to take the call. She picks up the phone, “Dr. Wonderful’s office this is Sally, how may I help you today?” Mr. Phone...
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Some Assembly Required
Some assembly required. These three words can spark fear in the minds of even the strongest among us. We want everything ready, and we want it ready right now. Time is precious, and the less time we...
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If It’s Worth Doing, It’s Worth Doing Right
I am not the world’s greatest at folding towels, and we won’t even mention my sheet folding abilities. This weekend I was catching up on the laundry and folding the mountain of towels that had built...
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